Enrolling in the Videotron Mobile Device Protection Program is easy! Simply sign up when you buy your new phone or device and your protection starts immediately.
Please note that your device must be fully operational at the time of program enrollment in order to enroll. This new program is only available on or after September 12, 2018.
Protection includes accidental damage and mechanical and/or electrical malfunction (after the original manufacturer’s warranty expires).
Pricing is $7.00, $9.00 or $11.00 per month (dependent on device value), with Repair Processing Fees of $79.00, and Replacement Processing Fees ranging from $99.00 to $249.00.
With accidental damage you are eligible to receive two fulfilled Service Requests in any continuing 12-month period, beginning on the date of your first Service Request.
Each Service Request is subject to a maximum value of $1,600.00.
View our program guide or terms and conditions for the full rundown of program pricing, protection, and details.
Device Protection Plan Fees*
MSRP
Tier 1
Tier 1$0-$299.99
Tier 2
Tier 2$300.00-$599.99
Tier 3
Tier 3$600.00-$1,600.00
Monthly Service Fee
Tier 1$7.00
Tier 2$9.00
Tier 3$11.00
Repair Processing Fee
Tier 1$79.00
Tier 2$79.00
Tier 3$79.00
Replacement Processing Fee
Tier 1$99.00
Tier 2$179.00
Tier 3$249.00
*All pricing and fees are subject to applicable taxes.
Additional Device Protection Plan Fees*
MSRP
Tier 1
Tier 1$0-$299.99
Tier 2
Tier 2$300.00-$599.99
Tier 3
Tier 3$600.00-$1,600.00
Non-Returned Equipment Fee
Tier 1$100.00
Tier 2$200.00
Tier 3$400.00
Locked Device Fee
Tier 1$100.000
Tier 2$200.00
Tier 3$400.00
Service Request Conversion Fee
Tier 1$20.00
Tier 2$100.00
Tier 3$170.00
No Trouble Found Fee
Tier 1$25.00
Tier 2$25.00
Tier 3$25.00
*All pricing and fees are subject to applicable taxes.
This program protects all subscribers enrolled before September 12, 2018. If you subscribed to Videotron Mobile Device Protection Program on or after September 12, 2018, your program information can be found here.
The Videotron Mobile Device Protection Program provides protection against accidental damage and mechanical and/or electrical malfunction of the device (after the original manufacturer’s warranty expires).
Pricing is $7.00 per month, with a repair or replacement fee of $79.00.
You are eligible to receive two fulfilled Service Requests in any continuing 12-month period, beginning on the date of your first Service Request, with up to a $1,500.00 value limit per service request.*
*Service Requests for Mechanical and/or Electrical Malfunctionn not included in service request limit.
View our program guide for the full rundown of program pricing, coverage, and details.
Enrollment Prior to September 12, 2018
Unsubsidized New Retail Price at Effective Date
Tier 1
Tier 1$0-$299.99
Tier 2
Tier 2$300.00-$599.99
Tier 3
Tier 3$600.00-$1,500.00
Monthly Program Cost
Tier 1$7.00
Tier 2$7.00
Tier 3$7.00
Additional Fees
Unsubsidized New Retail Price at Effective Date
Tier 1
Tier 1$0-$299.99
Tier 2
Tier 2$300.00-$599.99
Tier 3
Tier 3$600.00-$1,500.00
Accidental Damage Failure Processing Fee
Tier 1$79.00
Tier 2$79.00
Tier 3$79.00
Mechanical and/or Electrical Failure Processing Fee
Tier 1$0.00
Tier 2$0.00
Tier 3$0.00
Service Request Conversion Fee
Tier 1$79.00
Tier 2$79.00
Tier 3$79.00
Non-Returned Equipment Fee
Tier 1$100.00
Tier 2$175.00
Tier 3$275.00
Locked Device Fee
Tier 1$100.00
Tier 2$175.00
Tier 3$275.00